Hostgator v/s iPage Customer Support Comparison
June 13, 2018
What is a 24/7 customer support service? Each product or service a company sells in the market is supposed to be backed up by their customer service to give out their quality guarantee. When you work in the area of Internet and web hosting services, customer support is one of the most important aspects to work on, though you can get fastest internet or most stable server configuration. However, if the customer support quality is not up to the mark, the company’s profile can drop down drastically, making less appropriate option to the client.
When hosting your website on the web one has to make sure that the company that will provide the server and related hosting services also offers a 24/7 customer support. This will help you to get any assistance regarding to technical issues like server downtime at any possible time.
This article will give you the comparison between iPage vs HostGator customer support to make your decision easy.
HostGator Web Hosting
HostGator provides their customers with different ways for communication. On the HostGator page, you can find a support panel which will provide you with all the options you can use for communication. You can use phone call, get help required for billing or even can start a live chat.
All these can get you connected to the customer service support. With all these services thier time used is also less. Chat time is instant; billing time can change according to time also your phone call is answered in a minute or so. They also upload videos and tutorials that may be helpful 24/7.
Also, there are many other ways you can check which are listed in the forum. All these tasks are performed manually without any automated machines yet HostGator proves to be quick and responsive towards their clients query. Their active services that are friendly play an important role in bringing the company at such a height. For them every issue is important needless how big or small it is. Therefore, it has been rated high for their customer support.
iPage Web Hosting
iPage is proud web hosting company beacuse of its top-notch customer support service. The given list shows what iPage is offering to their customers:
24/7 Customer support available: iPage support system has a team of dedicated workers who are always ready to advice you or help you out in a given problem 24/7 that is even after working hours.
Minimum waiting time guaranteed: iPage workers makes sure that they are available to you as quick as possible so that they can mend your problems and you don’t have to wait longer than 2 minutes.
Communication vectors are more than one: You can contact iPage customer service toll free, via phone call, or live chat. When you open the page and select live chat, an agent would already be online to advice you with your problems. Also you can report through ticket system. You can resolve you problem in a matter of time as soon as you known it.
Trained sales and technical customer service agents: You are always provided by an expert to talk to understand your situation. Let it from simple trouble-shooting errors with your website’s script, making proper corrections to your bill, to adjusting your server’s loading speed or maybe server downtime, trained sales and technicians are aware of all your problems and are expert in solving it.
Knowledgebase: iPage has encrypted little information to answer common FAQs that is Frequently Asked Questions for customers. It also provides videos and tutorials on how to use iPage’s user interface and website and also to understand to hosting company more properly and precisely. And most importantly you can access these videos anytime online according to your convenient and use.